Windsor, Berkshire, United Kingdom
Service Delivery Manager
Information Technology and Services
Education
University of Leeds 1999 — 2000
MA, Applied Translation Studies
Leeds Beckett University 1994 — 1998
BA (Hons), European Languages & Business
Westholme School, Lancashire 1979 — 1994
Queens College, Palma de Mallorca 1987 — 1988
Experience
SDL plc January 2015 - August 2015
UKN Group July 2007 - January 2014
IBM Global Services February 2004 - July 2007
Covance July 2002 - February 2004
Pink Elephant September 2000 - July 2002
Skills
BMC Remedy, Project Delivery, Active Directory, Service Delivery..., ITIL Process, IT Management, VDI, PRINCE2, ITIL, Problem Management, Transition Management, Cloud Computing, Management, Telecommunications, Service Level Agreements, VMware, Terminal Services, Service Desk, Service Improvement, Change Management, Service Delivery, French, Sla, Data Center, Customer Service, Spanish-English, ISO 20000, Enterprise Architecture, Service Management, Managed Services, Information Technology, IT Strategy, Outsourcing, Service Level Management, IT Service Management, Support Services..., Infrastructure, Incident Management, VMware Infrastructure, Help Desk Support, SaaS, Spanish, XP, IT Outsourcing, Disaster Recovery, Major Incident..., Citrix, ITIL Certified, IT Operations, Servers