Wakefield, United Kingdom
Customer Delivery Manager at Crown Commercial Service
Information Services
Education
Leeds Metropolitan University 2000 — 2002
BSc Honours, Business Information Technology, 2:1
Calderdale College 1997 — 2000
Higher National Diploma and Higher National Certificate, Computing, Distinctions and Merits
Royal Navy School of Weapons Engineering 1987 — 1987
C&G, Electronics
Experience
Crown Commercial Service December 2013 - Present
Bradford Teaching Hospitals NHS Foundation Trust April 2013 - Present
CarelineUK/Appello May 2013 - December 2013
BT Global Services April 2011 - March 2013
Healthcare at Home June 2008 - November 2010
Healthcare at Home June 2008 - October 2008
Ventura June 2005 - June 2008
Welcome Financial Services Ltd May 2004 - April 2005
HSBC September 2001 - March 2004
Skills
Conflict Resolution, Operational Excellence, Project Management, Business Case, Customer Retention, Service Level..., Performance Management, Operations Management, Call Flow Management &..., Business Process..., Customer Satisfaction, Customer Experience, QPulse, Management Consulting, Service Integration, Integration, Relationship Development, Call Centers, Staff Development and..., Business Development, Creative Problem Solving, Business Transformation, Management Information..., Contract Negotiation, Sales, Sales Management, PRINCE2, CRM, Solution Selling, Unified Communications, Pre-sales, Process and Systems..., Managed Services, Outsourcing, Continuous Improvement, Telecommunications, Quality Management, Change Management, Management, Strategy, Coaching, MS Office Suite, Service Delivery, Crystal Reports, Account Management, Business Analysis, Project Delivery, Key Performance..., Key Account Management, Performance Improvement