Slough, United Kingdom
Business Relationship Manager
Gambling & Casinos
Education
Leeds Metropolitan University 1999 — 2002
Bsc Hons, Business Computing
Burleigh Community College, Loughborough
GCSE, including Maths, English
Holywell Primary School
Experience
Rank Group September 2014 - Present
Royal Bank of Scotland July 2011 - August 2014
Royal Bank of Scotland May 2008 - July 2011
Royal Bank of Scotland August 2007 - May 2008
Royal Bank of Scotland August 2006 - August 2007
Royal Bank of Scotland August 2005 - August 2006
Royal Bank of Scotland August 2002 - August 2005
Skills
Operational Strategy, Incident Management, Governance, People Skills, People Development, Security Incident..., MS Office Suite, ATMs, Major Incident..., Operational Risk..., Compliance, Outsourcing, Software Documentation, Internal Communications, Disaster Recovery, Stakeholder Management, Sla, Process Improvement, Supplier Performance, ITIL, Problem Management, Business Transformation, Help Desk Support, Leadership, ATM networks, Service Delivery, Management, Incident Handling, Contract Management, Team Management, Project Delivery, Technical Support, Business Continuity, Performance Management, Auditing, ITIL Certified, Customer Service, Lean Thinking, Service Management, Customer Engagement, PeopleSoft, Microsoft Office, PES, Management by Objectives, Lean Tools, IT Service Management, IT Operations, People-oriented, Analysis, Service Desk