Brigg, North Lincolnshire, United Kingdom
Senior Support Analyst at Intrasource
Information Technology and Services
Education
Cerco Training Limited 2008 — 2008
Cerco Certificate in Systems & Networking (CCSN), Systems & Networking
Leeds Metropolitan University 2005 — 2008
Bachelor of Science (BSc), Music Technology, 2:1
John Leggot College 2003 — 2005
A - Level, ICT, Business Studies, Music Technology, History, General Studies, 3 A-levels. 2 AS Level
Sir John Nelthorpe School 1998 — 2003
9 GCSEs, English, Maths, Science, Business Studies, IT, History, A - C
Experience
Intrasource September 2013 - Present
William Hill November 2012 - June 2013
Accent Group Limited May 2012 - October 2012
Phoenix (IT Infrastructure Services) August 2011 - May 2012
Lloyds Banking Group February 2009 - August 2011
Skills
Windows, Software Documentation, DNS, IP, Servers, IT Service Delivery, Windows XP Pro, Blackberry, Windows 7, DHCP, Computer Hardware, Service Delivery, Windows XP, IT Operations, Routers, IT Service Management, Service Desk, Onsite, ITIL, Technical Support, Active Directory, VMware, 2nd Line, Microsoft Office, Laptops, Printers, Windows Server, Networking, Group Policy, Sla, Incident Management, Troubleshooting, Help Desk Support, 1st Line