Finland
Customer Care Manager at HappyOrNot Ltd.
Information Technology and Services
Education
Rovaniemi University of Applied Sciences 2004 — 2009
Bachelor of business information technology, Business information technology
Rovaniemi 2009
Bachelor of Business IT, Business IT
Experience
HappyOrNot Ltd. November 2014 - Present
HappyOrNot Ltd. March 2014 - November 2014
Xerox September 2013 - March 2014
IBM June 2012 - September 2012
IBM Global Services September 2010 - June 2012
IBM Dublin Delivery Centre November 2009 - August 2010
Santa Claus R.U.F.C. May 2006 - August 2010
Mihrimah Ry November 2005 - April 2010
Santa Claus R.U.F.C. May 2007 - November 2009
BRP August 2008 - January 2009
Skills
Lotus Symphony, XHTML, people person, Training, Team Building, Windows, Active Learning, microsoft outlook, coaching, Active Directory, Proactive self-starter, SQL, Windows 7, personal development, Social Skills, Lotus Notes, Technical Documentation, Open Office, Troubleshooting, CSS, Ubuntu, situation management, Team Leadership, Incident Management, ITIL, Windows XP Pro, Microsoft Technologies, project work, Organizational..., Team-oriented, libre office, customer relations, Windows Vista, Service Desk, Customer Service, inter-cultural skills, mentoring, IT Service Management, Microsoft Office, Usability, System Administration, Antivirus, organizational skills, Long-term Customer..., XML, people skills, Teamwork, Software Documentation, IT Management, HTML