Finland
System Specialist / Consultant
Outsourcing/Offshoring
Education
Haaga-Helia University of Applied Science 2013 — 2016
Bachelor's degree, Information Technology
Amiedu 2011 — 2012
Systems Specialist, ICT, Further qualification in data processing
Tölö Specialiseringsgymnasium 2011 — 2012
Matriculation Examination
Helsingfors Aftongymnasium 2002 — 2005
Student
Colegio La Merced 1999 — 2000
Primer de batxillerat
Kyrkslätt Gymnasium 1998 — 1999
Student
Kyrkslätt högstadium 1991 — 1998
Grundskola
Kyrkslätt lågstadium
Experience
mcare pro June 2015 - Present
GoExcellent February 2012 - July 2015
GoExcellent May 2009 - February 2012
GoExcellent November 2008 - May 2009
Aditro March 2007 - November 2008
Aditro November 2006 - March 2007
Aditro January 2005 - November 2006
Barona Group Oy March 2004 - January 2005
Skills
Management, Telecommunications, Technical Support, Macintosh Hardware, IT Operations, HTML5, Microsoft Office, Documentation, IT Management, Customer Satisfaction, DeployStudio, Workforce Management, Service Delivery, Help Desk Management, Team Leadership, Mac OS X Server, Munki, Process Improvement, Account Management, Teamwork, Mac OS, OS X, ITIL, System Administration, Training, Outsourcing, Customer Service, Apple Remote Desktop, Change Management, Help Desk Support, Contact Centers, Leadership, Active Directory, Telemarketing, System Deployment, Project Management, Coaching, Call Center, Networking, Troubleshooting, Call Center Development, Customer Experience, CRM, IT Service Management, Apple Software, iOS, Team Management, Recruiting, Call Centers, Problem Solving