Finland
Junior Contact Center Manager at Teleperformance
Broadcast Media
Education
HAMK University of Applied Sciences 2013 — 2017
Experience
Teleperformance October 2014 - Present
Teleperformance February 2014 - September 2014
Digi TV Plus Oy March 2011 - December 2013
Teleperformance May 2010 - March 2011
Teleperformance September 2009 - April 2010
Teleperformance December 2007 - September 2009
Elisa October 2006 - November 2007
Skills
Training, Service Delivery, Avaya, Inbound Marketing, Business Planning, Product Management, Telecommunications, Performance Management, Customer Service..., Team Building, Outsourcing, BPO, Telemarketing, Contact Center..., Team Leadership, Sales, CRM, Project Planning, Call Centers, Contact Center..., Direct Sales, Operations Management, Key Performance..., Sales Process, Leadership, Mobile Devices, Sla, Account Management, Strategic Planning, Sales Operations, Sales Management, Change Management, Forecasting, COPC, Team Management, New Business Development, Customer Service, Management, Brand Loyalty, Call Center Development, Contact Centers, Key Account Management, Customer Experience..., Quality Assurance, Workforce Management, B2B, Project Management, Coaching, Customer Satisfaction, Customer Experience