Finland
Project Coordinator at vannetukku.fi
Automotive
Education
Keuda Vocational College 2002 — 2005
Audiovisual Communications Technologies/Technicians
Inyan - Coaching för Teamledare & Chefer
Experience
vannetukku.fi January 2014 - Present
e-Sollertis Oy September 2013 - January 2014
Ageris Kontaktcenter AB May 2012 - May 2013
Teleperformance Nordic May 2009 - May 2012
Teleperformance Nordic February 2008 - April 2009
TeliaSonera June 2007 - February 2008
Vattenfall October 2005 - April 2007
twenty4help February 2004 - February 2005
Skills
Call Center, Operations Management, Project Management, CRM, Reporting & Analysis, Analysis, Management, Recruiting, Budgets, IT Service Management, Microsoft Office, Performance Management, Windows, Customer Satisfaction, Technical Support, Telecommunications, BPO, Workforce Management, Troubleshooting, Data Analysis, Process Improvement, MS Excel Pivot Tables, Team Leadership, Financial Reporting, Team Management, Training, Service Delivery, Customer Service, Microsoft Excel, Outsourcing, Leadership, Sales Operations, Customer Experience, Call Centers, Contact Center..., Change Management, Quality Assurance, Contact Centers, Service Desk, Customer Support, Staffing Analysis, Coaching