Finland
Duty Manager at Finnair Plc, Helsinki Airport Customer Service
Airlines/Aviation
Education
Haaga-Helia University of Applied Sciences 2011 — 2016
Master's degree, Hospitality Management
Jyväskylä University of Applied Sciences 2002 — 2006
Bachelor's degree, Tourism
Experience
Finnair Plc, Helsinki Airport Customer Service October 2013 - Present
Battlelore 2000 - Present
Finnair Plc, Helsinki Airport Customer Service December 2011 - September 2013
Finnair Plc and Northport Ltd May 2006 - November 2011
Armpa / Summer Hotel Karelia-Park 2004 - 2005
Skills
Customer Experience, Airline Management, Tourism, Employee Training, Aviation Security, Change Management, Airlines, Creative Solutions, Aircraft, Revenue Analysis, Travel, Training & Development, Customer Service, Aviation, Flights, Civil Aviation, Airline Reservations, Business Travel, Travel Management, Internal Communications, Service Concepts, Operations Management, Training Coordination, Team Leadership, Management, Airports, Flight Safety, Commercial Aviation, Ground Handling, Training, Amadeus, Airport Management, Tutoring, IATA, Multi-Cultural Team..., HR Management, Altéa CM, Ticketing