Bulgaria
Supervisor @ Thomas Cook UK Ltd at Sixty K Ltd (60K)
Outsourcing/Offshoring
Education
University of National and World Economy 2006 — 2011
Master, Business Economics
Experience
Sixty K Ltd (60K) February 2013 - Present
Sixty K Ltd (60K) May 2011 - February 2013
Sixty K Ltd (60K) November 2009 - April 2011
Sixty K Ltd (60K) July 2008 - October 2009
BTC ICC March 2008 - July 2008
Skills
Contact Centre, Service Delivery, Customer Experience, Service Desk, Account Management, Sla, Leadership, BPO, Customer Service, Call Center Development, Quality Assurance, Outsourcing, Team Management, People Management, Customer Retention, Call Center, CRM, IT Service Management, Workforce Management, SLA, Soft Skills, Service Management, Service Level Agreements, Customer Satisfaction, Problem Management, Escalation, Process Improvement, Customer Support, Inbound Marketing, Project Management, Transition Management, Project Planning, COPC, Performance Management, Telemarketing, Change Management, Management, Coaching, Call Centers, Team Leadership, Contact Centers, Telecommunications, Teamwork, Reporting & Analysis, CTI, Operations Management, Process Management, Troubleshooting, ITIL, Incident Management