Bulgaria
Support Engineer at Milestone Systems
Outsourcing/Offshoring
Education
Universidad de Castilla-La Mancha (Facultad de Bellas Artes), Cuenca, Spain 2007 — 2010
Bachelor of Arts (BA), Graphic Communications
Secondary School, “St.St. Kiril and Metodi’, Caribrod (Dimitrovgrad), Serbia 1998 — 2002
Primary School, Caribrod (Dimitrovgrad), Serbia 1990 — 1998
The National Academy of Arts - Sofia, Bulgaria,
Bachelor of Arts (BA), Graphic Communications
Experience
Stream Global Services Support EngineerMilestone SystemsOctober 2013 - Present
Skills
Service Delivery, Technical Support, Outsourcing, Customer Satisfaction, CRM, BPO, Sla, Workforce Management, Inbound Marketing, Customer Experience, Contact Centers, Customer Retention, Transition Management, Call Centers