Bulgaria
Team Lead at HewlettPackard
Information Technology and Services
Education
Technical University of Sofia 2009 — 2013
Master's, Marketing
Technical University of Sofia 2003 — 2007
Bachelor's, Industrial Management
33 Language High School St. Sofia 1998 — 2003
High School Diploma, English Language
Experience
Hewlett-Packard December 2014 - Present
Hewlett-Packard January 2011 - December 2014
Hewlett-Packard August 2010 - January 2011
Hewlett-Packard July 2009 - August 2010
Hewlett-Packard January 2009 - July 2009
Hollister Co. July 2008 - November 2008
Skills
Service Management, Troubleshooting, IT Operations, IT Outsourcing, Training, Performance Management, Knowledge Transfer, Call Centers, ITIL v3 Foundations..., SharePoint, Technical Recruiting, ITIL, Interviews, Coaching, People Skills, Knowledge Management, Managed Services, Sla, Human Resources, Teamwork, Sourcing, Training Skills, Technical Support, Service Improvement, Mentoring Of Staff, Outsourcing, IT Service Management, Leadership Mentoring, Team Leadership, HP, Management, Project Management, Service Desk, Account Management, Service Delivery, Team Management, Customer Satisfaction, Outlook, Leadership, Proactivity, People Management, Recruiting, Operations Management, Project Delivery, Incident Handling, Incident Management, SLA, Vendor Management, Transition Management, Business Process