Bulgaria
Operations Manager at Convergys
Outsourcing/Offshoring
Education
University of World and National Economy, Sofia 2007 — 2008
Master, Euro Integration
University of World and National Economy, Sofia 2002 — 2007
Bachelor, Public Administration
164 Spanish High School "Miguel De Cervantes", Sofia 1998 — 2002
Secondary School, Secondary school degree
Experience
Convergys July 2013 - Present
Hewlett-Packard April 2013 - July 2013
C3i Europe December 2010 - December 2012
Sutherland Global Services August 2008 - December 2010
BTC July 2006 - August 2008
BTC April 2006 - July 2006
BTC October 2005 - April 2006
BTC October 2005 - April 2006
Skills
Training, People Management, BPO, Sla, Telecommunications, Budgets, Recruiting, ISO 27001 Lead Internal..., Technical Support, Customer Experience, Transition Management, Time Management, Strategic Planning, Contact Centers, Operations Management, Optimization, Process Management, SLA, IT Service Management, Call Center, Team Management, Cost Savings, ITIL, Leadership, Process Improvement, Business Analysis, Vendor Management, Service Delivery, Business Process, Performance Management, Management, Team Leadership, Call Centers, Coaching, Teamwork, CRM, Project Planning, Change Management, Outsourcing, Customer Service, Quality Assurance, Account Management, Incident Management, Business Process..., Customer Relations, Workforce Management, Employee Engagement, Problem Solving