Romania
Technical Support Manager, Advanced TAC for Routing products (M/T/MX/PTX Series)
Telecommunications
Education
Universitatea „Politehnica” din București 1999 — 2004
Master of Science (MS), Mobile Communications and Satellites, Electronics - Mobile and Satellite Communications
Miguel de Cervantes High-school (Bucharest) 1995 — 1999
Bachelor of Science (BS), Computer Science/Computer Engineering, Informatics / Spanish
Experience
Juniper Networks April 2015 - Present
Juniper Networks November 2010 - April 2015
Trapeze Networks June 2009 - November 2010
Trapeze Networks March 2005 - May 2009
accessNET International September 2004 - March 2005
Vodafone / former Mobifon SA Bucharest March 2004 - July 2004
Skills
CWNA, Escalation Resolution, TCP/IP, Teamwork, WLAN, Managing Expectations, WiFi, Wireless Voice, VoIP, Escalations Management, Team Management, Product Support, Wireshark, CWSP, Customer Relations, Troubleshooting, QoS, Switches, Wireless Solutions, Customer Service, IAS, Wireless Network Design, Team Leadership, LAN Switching, Telecommunications, Wireless, IP Networking, Routers, Network Security, RF design, Customer Satisfaction, Packet Analysis, Escalation, IP, Incident Handling, Team Coordination, Customer Escalation..., Ethernet, Wireless Routers, Technical Assistance, Wireless Security, Network Configuration, CCNP, Wireless Networking, RADIUS, Escalation Management, Wired Networking, Customer Experience, Active Directory, Networking