London, United Kingdom
BBC Service Assurance Manager
Broadcast Media
Education
Loughborough University 1991 — 1995
BSc Hons
Oaklands RC Comprehensive School, Hampshire 1986 — 1991
American International School, Lagos, Nigeria 1979 — 1986
Experience
BBC January 2014 - Present
Fiora Ltd April 2013 - September 2014
Easynet Group October 2012 - April 2013
Easynet Group December 2008 - October 2012
COLT Telecom April 2008 - December 2008
COLT Telecom November 2007 - April 2008
COLT Telecom January 2007 - November 2007
COLT Telecom March 2006 - January 2007
COLT Telecom June 2005 - March 2006
COLT Telecom March 2004 - June 2005
Skills
Business Process..., Change Management, Service Management, Call Centers, Wireless, Vendor Management, CRM, IT Service Management, Unified Communications, Integration, Product Management, Professional Services, Customer Satisfaction, WAN, Ethernet, Telecommunications, Data Center, Global Network..., ITIL, Enterprise Software, Service Delivery, Cisco Technologies, IP, Stakeholder Management, Solution Selling, IT Operations, MPLS, Contact Centers, Strategy, Managed Services, Project Delivery, Business Transformation, Customer Experience, Sla, Organisational..., Broadband, Internet Services, Outsourcing, Leadership, Networking, Mobile Devices, SIP, Team Management, Cloud Computing, VoIP, Pre-sales, Organizational..., Computer Network..., Network Design, Telephony