Ipswich, United Kingdom
Business Change Black Belt at AXA
Insurance
Education
Loughborough University 1996 — 1998
BA Hons, English
Suffolk College 1992 — 1996
English, Biology, History and Art & Design A level
East Bergholt High School 1987 — 1992
Experience
AXA May 2015 - Present
Archant January 2014 - April 2015
Direct Line Group July 2011 - December 2013
Direct Line Group October 2010 - July 2011
Direct Line Group April 2000 - October 2010
Skills
Root Cause Problem..., Process Management, Business Process Mapping, Lean Tools, Operational Excellence, A3 Thinking, Cross-functional Team..., Kanban, Team Leadership, Outsourcing, Strategy, Change Management, Project Planning, Lean Transformation, Balanced Scorecard, Coaching, Management, Operations Management, Business Transformation, Quality Management, Performance Management, Business Process..., DMAIC, Culture Change, Business Process, Root Cause Analysis, Leadership, Key Performance..., Sales, Customer Experience, Project Delivery, Lean Thinking, Call Centers, Six Sigma, Value Stream Mapping, Behavioural Change, Process Improvement, Kaizen, Continuous Improvement, Green Belt, Stakeholder Management, Performance Improvement, Lean Manufacturing, Lean Management, Voice of the Customer, People Development, Project Management, Process Excellence, Process Engineering