Harpenden, Hertfordshire, United Kingdom
Group Aftersales Director at Essex Motor Group
Automotive
Education
Loughborough University 2006 — 2009
Strategic Automotive Retail Management
John Bunyan Secondary School, Bedford 1974 — 1977
Experience
Essex Motor Group September 2015 - Present
Hyundai Motor UK October 2001 - June 2015
Mercedes-Benz UK 1998 - 2001
Mercedes-Benz UK 1995 - 1999
Mercedes-Benz UK 1990 - 1995
Mercedes Benz UK 1985 - 1987
Skills
Process Improvement, Pricing, Marketing Strategy, Profit, Automotive Aftermarket, Sales Process, Team Management, Key Account Management, New Business Development, Vehicles, Strategic Planning, Sales Operations, Purchasing, Forecasting, CRM, Sales, Automotive Engineering, Parts, Suspension, Business Strategy, Team Building, Aftersales, Automotive, Customer Service, Continuous Improvement, Customer Satisfaction, Product Development, Customer Retention, Direct Sales, Dealer Management, Team Leadership, Spare Parts, Dealers, Automotive Repair, Automobile, Automotive Parts, Competitive Analysis, Retail, B2B, Training, Market Analysis, Coaching, Account Management, Business Planning, Fleet Management, Warranty, Operations Management, Negotiation, Management, Sales Management