Birkenhead, Merseyside, United Kingdom
Regional Customer Support Analyst – North at NHS Blood and Transplant
Hospital & Health Care
Education
Sheffield Hallam University 1999 — 2001
MSc Computer Studies
Plessington RC High School 1996 — 1999
University of Cumbria 1996 — 1999
BA (Hons) Religious Studies & Social Ethics
Experience
The Clatterbridge Cancer Centre NHS Foundation Trust January 2015 - Present
NHS Blood and Transplant January 2012 - January 2015
NHS Blood and Transplant February 2003 - March 2012
Park Group plc September 2001 - February 2003
Compaq April 2001 - August 2001
Skills
WBT Support, Windows, Active Directory, Software Documentation, Sewing, Windows Server, Service Desk, Windows Server 2003, ITIL v3 Foundations..., Desktop Support, ITIL Certified, Communication skills, IP telephony, Citrix Metaframe, Blackberry Enterprise..., Software Installation, Network Security, Microsoft Office, Customer Focus, Documentation, ITIL, Change Management, Hardware Support, Printer Support, Open VMS, Microsoft Exchange, Exhange Admin, Help Desk Support, Laptop Support, Teamwork, Windows 7, Hardware, Blackberry, Technical Support, Networking, Problem Solving, Team Leadership, Operating Systems, Leadership, Computer Hardware, Firewalls, Citrix