London, United Kingdom
Manager of Support Services (IT) at K&L Gates
Information Technology and Services
Education
Sheffield Hallam University 2007 — 2009
Postgraduate Certificate, Environmental Management (Wildlife and Landscape Conservation)
Liverpool John Moores University 1996 — 1999
Bachelor of Science, Biochemistry
All Saints RC School, Sheffield 1989 — 1996
A-Levels, English Literature, Biology and Chemistry
Experience
K&L Gates April 2015 - Present
K&L Gates January 2013 - Present
Middletons July 2008 - December 2012
News Ltd September 2007 - December 2007
Middletons February 2007 - September 2007
Zonal Retail Data Systems May 2005 - September 2006
Regent Inns March 2001 - May 2005
Skills
Project Management, Service Desk, Hardware, Troubleshooting, Service Delivery, Information Technology, Enterprise Software, Help Desk Support, Professional Services, IT Operations, Software Documentation, Change Management, Windows XP, Infrastructure, ITIL Certified, Business Process..., Windows, IT Service Management, System Deployment, Blackberry Enterprise..., Project Planning, Service Management, Business Analysis, Telecommunications, Disaster Recovery, IT Management, ITIL, Team Management, Stakeholder Management, Project Delivery, Team Leadership, Integration, Microsoft Exchange, Requirements Analysis, IT Strategy, SLA, Vendor Management, Data Center, Technical Support, Mobile Technology, Leadership, Windows 7, Active Directory, Cloud Computing, Citrix, Negotiation, Management, Incident Management, Customer Service, Business Process