Sheffield, United Kingdom
Client Service Delivery Manager at ASK4 Broadband Ltd
Internet
Education
Sheffield Hallam University 2003 — 2008
BSc (Hons), Computing
Shelley High School & Sixth Form Centre 2001 — 2003
Physics, Computing, French, Maths
Experience
ASK4 Broadband Ltd May 2015 - Present
ASK4 Broadband Ltd July 2013 - April 2015
ASK4 Broadband Ltd August 2008 - June 2013
ASK4 Broadband Ltd April 2008 - August 2008
Homebase September 2005 - April 2008
Skills
IT Service Management, Performance Reporting, Performance Monitoring, Management, Training & Development, Windows XP, Routers, Escalation Resolution, KPI implementation, Incident Management, Staff Scheduling, XP, Team Management, ISMS, Fundraising, Conducting Interviews, Call Centers, Volunteering, KPI Dashboards, WAN, Procedure Creation, Windows XP Professional, Call Center, Splunk, Information Security..., Procedures Manuals, KPI Reports, Technical Support, OS X, ITIL, Windows 7, Network Support, Networking, Complaint Handling, IT Recruitment, Confluence, Customer Service, TCP/IP, Project Management, DNS, People Management, ISO 27001, VDSL, Mac OS X, Staff Training, Team Leadership, Switches, Performance Management, Network Administration, VPN