Sheffield, United Kingdom
Information Technology and Services
Education
Sheffield Hallam University 2002 — 2006
Bachelor of Science (BSc), Computing (Networks), 1st Class Honours
Wolverhampton Grammar School 1997 — 2002
QA Ltd. 2013 — 2013
ITIL V3 IT Service Management, ITIL Expert
Experience
Esteem - IT Managed Services February 2015 - Present
Outokumpu April 2013 - February 2015
Outokumpu October 2008 - April 2013
Outokumpu October 2008 - April 2013
Royal Grammar School, Newcastle December 2011 - March 2012
Outokumpu October 2006 - October 2008
Outokumpu June 2006 - October 2006
Outokumpu July 2004 - September 2005
Royal Standard 2003 - 2005
Wolverhampton Grammar School 2000 - 2002
Skills
Service Management, Process Improvement, Service Desk, Technical Leadership, Innovative Problem..., Business Transformation, Management, Financial Management, Strategic Planning, Strategic Thinking, Infrastructure..., Lotus Notes, IT Management, Windows Server, Solution Architecture, Organisational Change, Business Continuity, IT Outsourcing, Process Simulation, Disaster Recovery, PRINCE2, Continuous Improvement, Innovative Thinking, Troubleshooting, Active Directory, Technical Architecture, Problem Solving, Team Building, IT Service Management, ITIL, Change Management, Service Catalog, Service Delivery, Service Desk Management, Customer Service, Efficiency Improvement, Service Integration, Prioritisation, Microsoft SQL Server, Project Management, Organisational..., Business Process, Process Development, Vendor Management, Multi-site Team..., Technical Support, Contract Negotiation, Teamwork, Team Leadership