Sheffield, United Kingdom
Service Operations Centre Manager at BT Global Services
Telecommunications
Education
Sheffield Hallam University 2009 — 2011
Master of Science (MSc), IT and Management, Merit
Sheffield Hallam University 2005 — 2007
BSc in Computing (Hons), Information Systems, Design, Databases, Networks, Development
Northern College Barnsley 2006 — 2006
Certificate in Equality and Diversity, Sociology
University of South Africa 2001 — 2003
HND in Information Systems, Design, Databases, Development, Networks
University of Stellenbosch 1995 — 1998
Computer Science and Electronic Engineering
Ficksburg High School 1988 — 1994
Experience
BT Global Services April 2014 - Present
BT May 2010 - April 2014
BT March 2006 - May 2010
CSC November 2000 - March 2003
Old Mutual November 1999 - March 2003
Skills
Software Documentation, Solaris, COBOL, Operations Management, Service Management, Change Management, Service Improvement, Unix, Storage, MVS, IT Strategy, Team Management, ITIL, Stakeholder Management, Sla, Problem Management, System Administration, Service Delivery, Operating Systems, Troubleshooting, CICS, Disaster Recovery, JCL, Business Analysis, IT Management, ITIL Process, Problem Solving, Databases, Team Leadership, SLA, IT Service Management, Managed Services, People Management, Documentation, Windows, Requirements Analysis, Service Desk, Incident Management, Mainframe, Telecommunications, IT Operations