Belfast, United Kingdom
Senior Application Support Analyst (AVP) at Citi
Financial Services
Education
IT Academy (Belfast) 2006 — 2007
Industry led Post Graduate Rapid Advancement Programme, Computing and Software
University of Ulster 2003 — 2004
PgDip Teaching English to Speakers of Other Languages (TESOL), Teaching English as a Second or Foreign Language/ESL Language Instructor
University of Strathclyde 1997 — 2003
BA (Hons)French, French Language and Literature
St Mary's Grammar School, Magherafelt 1990 — 1997
Experience
Citi January 2015 - Present
Citi March 2012 - January 2015
Learning and Skills Development Agency (NI) October 2008 - December 2011
Citi May 2007 - October 2008
Skills
Customer Service, Requirements Gathering, FX Options, Cultural Diversity, Commodity Markets, Oracle, Stakeholder Management, Mentoring, Policy, Overnight Index Swaps, Sybase, Web Services, Trioptima, Mergers & Acquisitions, Software Development..., Training, SDLC, Business Analysis, Politics, FX Derivatives, Financial Markets, Dodd-Frank, FX Spot, Interest Rate Swaps, Requirements Analysis, Research, Project Management, Strategic Planning, LCH, Investment Banking, Markitwire, Prince2, Technology Product..., Incident Management, Change Management, Teaching, Online Tutoring, Fixed Income, Organizational..., Team Building, Online Content Creation, Language Teaching, Equities, VoIP, Phonetics, Capital Markets, Unix, FX trading, Equity Capital Markets, Interest Rate...