London, United Kingdom
Digital strategist, customer experience and ebusiness consultant
Internet
Education
The Open University 1994 — 1997
MBA
University of Cambridge 1986 — 1989
MA
University of Cambridge
Master's degree
Experience
ORM March 2014 - Present
Ipcress September 2009 - Present
Skills
Competitive Analysis, Google Analytics, Conversion Optimization, Mobile Internet, E-business Consulting, Business Development, Business Planning, User Experience, Social Media, Internal Communications, Financial Services, Web Analytics, E-commerce, Web Project Management, Business Strategy, Pitch Development, User Interface Design, Account Management, Usability, Visual Merchandising, Omniture, Discovery Process, Mobile Applications, Strategic Planning, Stakeholder Workshops, E-commerce Consulting, Channel Strategy, Digital Marketing, Digital Strategy, Website Monetization, User Research, Workshop Facilitation, Site Optimisation, Website Development, Multi-channel Retail, Multi-channel Marketing, Revenue Forecasting, Customer Engagement, Market Analysis, B2B Marketing Strategy, Benchmarking, Stakeholder Management, Information Architecture, Customer Experience, Customer Insight