Ireland
Customer Service Executive at Sky
Marketing and Advertising
Education
DCU Ryan Academy for Entrepreneurship 2012 — 2013
Business Innovation Programme - Practical Marketing, Innovation in Business Development and Marketing Practices
Communications and Management Institute- CMI- Dublin 2010 — 2011
Diploma, Business Management and Psychology/HR, Merit
University of Cambridge 1994 — 2011
Certificate of Advanced English - CAE, English Language and Literature, General, A
Machado Sobrinho College and Business Faculty - Juiz de Fora - Brazil 1994 — 1999
Bachelor of Science (BSc), Accountancy, BSC in Accountancy
Experience
Sky - British Broadcasting June 2014 - Present
Hugo Cupcakes www.hugocupcakes.com September 2010 - Present
LASC - Latin American Solidarity Center April 2012 - May 2014
The Bretzel Bakery February 2013 - February 2014
ICL Integrated communications January 2013 - May 2013
SKY – British Sky Broadcasting (Dublin) January 2013 - April 2013
Bewleys Ltd February 2009 - December 2010
IBM September 2008 - January 2009
Prosoft Accountancy Software, Juiz de Fora, Brazil. January 2006 - August 2008
CEFORTEC College, Juiz de Fora, Brazil February 2003 - January 2006
Skills
Personal Development, Advertising, Human Resources, Leadership, Management, Time Management, Teaching, Key Account Management, Budgets, Marketing Communications, Business Strategy, Event Management, CRM, Social Networking, Digital Marketing, Entrepreneurship, Marketing, Online Advertising, Forecasting, Sales, Team Management, Online Communications, Sales Management, Change Management, Strategic Planning, Negotiation, Training Delivery, Project Management, Project Planning, Marketing Strategy, Marketing Research, Coaching, Account Management, SWOT and PEST Analysis, New Business Development, Customer Service, Business Planning, Brand Development, Training, Portuguese, Social Media, Performance Management, Social Media Marketing, Customer Satisfaction, English, People Skills, Team Building, Teamwork, Team Leadership, Public Speaking