Ireland
Operation Analyst at Pramerica
Financial Services
Education
Institute of Technology, Sligo 2000 — 2002
Certificate in IT Support, Information Technology, IT Support
Letterkenny Institute of Technology 1998 — 2000
Certificate in Information technology, Information Technology
Vocational Educational Committee, Ballyshannon 1994 — 1995
PLC in Computing, Post Leaving Certificate Course
Liverpool John Moores University 1993 — 1994
Certificate in Foundation Engineering, Certificate in Foundation Engineering
Sacred Heart School, Ballyshannon 1988 — 1993
Leaving Certificate, Physics, Technical Graphics, Maths, English, Irish, Geography
Experience
Pramerica March 2015 - Present
Conduit Ireland June 2010 - February 2015
Tiscali UK Ltd February 2007 - October 2010
MBNA Ireland Ltd July 2003 - January 2007
Rocket Science Ltd June 2000 - July 2003
Skills
Microsoft Office, Database Management, Workforce Management, Time Management, Performance Management, SQL Server, Administration, Excel, Customer Satisfaction, Data Entry, IVR, Analytic Reporting, Forecasting, Customer Relations, Typing, System Administration, Call Centers, Photoshop, PowerPoint, Visual Basic, Technical Support, Telemarketing, Microsoft Excel, HTML, Access, Supervisory Skills, Scheduling, Analysis, Administrative Support, Telephone Skills, Microsoft SQL Server, Visual Studio, Visio, Service Delivery, Database Administration, Real Time, Call Center, Management, Outlook, Software Development, Customer Service, SQL