Antwerp Area, Belgium
Vice President Service Operations Europeat SITA
Telecommunications
Education
Aston University 2009 — 2010
Post Graduate Diploma in Management, Management
SGS 2009 — 2009
Six Sigma - Yellow Belt, Six Sigma
e-Quant Limited 2008 — 2008
ITIL Foundation, ITIL
Techniques for change (UK) 2005 — 2005
Consultancy
CISCO 2004 — 2004
ICND, Networking Technologies & Devices
IMD (International Institute for Management Development) - Business Programs 2004 — 2004
IMD Business University, Management Development
Hogeschool Antwerpen
Informatics
SITO
Engineering, Telecommunication
Experience
SITA March 2013 - Present
SITA September 2011 - February 2013
SITA April 2007 - August 2011
SITA August 2006 - March 2007
SITA SC May 2004 - July 2006
SITA INC February 2000 - April 2004
SITA October 1998 - January 2000
SITA January 1995 - September 1998
Skills
Customer Service, Business Management, Incident Management, Service Desk, Customer Focus, Outsourcing, Network Operations, Team Management, IT Strategy, Virtual Teams, Supplier Management, Airlines, Operational Excellence, Vendor, Vendor Management, Pre-sales, Call Center, SLA, Service Design, Service Improvement, Managed Services, Operations Management, P&L Management, Contract Management, Bid Support, Process Improvement, Sla, Resource Management, Solution Design, Service Delivery, Sales Support, People Management, Organizational Change, Team Leadership, Contract Negotiations, Telecommunications, IT Service Management, Professional Services, IT Operations, Disaster Recovery, IT Governance, Customer Experience, Six Sigma, IT Management, Customer Relations, Business Process..., Service Management, ITIL, Change Management, Customer Satisfaction