Guildford, United Kingdom
Business Transformational Change| Six Sigma Black Belt | Prince II Practitioner
Management Consulting
Education
University of Surrey 1999 — 2002
Diploma, Combined Studies
University of Portsmouth 1991 — 1993
MBA, Total Quality Management, Change, Advanced Finance
University of Portsmouth
Diploma, Management Studies
Experience
Heathrow May 2012 - Present
easyJet July 2011 - April 2012
easyJet July 2010 - June 2011
easyJet January 2010 - June 2010
Heathrow September 2008 - December 2009
easyJet December 2007 - July 2008
Allianz June 2007 - November 2007
BAA June 2006 - June 2007
Vodafone UK August 2004 - January 2006
Vodafone UK April 2002 - July 2004
Skills
Business Process, Project Portfolio..., Lean Manufacturing, Six Sigma, People Management, Performance Management, Program Management, Management Consulting, Customer Satisfaction, Customer Relations, Operations Management, Coaching, Customer Service, Business Strategy, Requirements Analysis, Management, Organisational..., New Business Development, Problem Solving, Process Improvement, Project Planning, Leadership Development, PMO, Process Engineering, Team Management, Strategy, Stakeholder Management, Business Transformation, Project Management, Business Analysis, Call Center, Staff Development, Customer Experience, Training, Project Delivery, Continuous Improvement, Team Leadership, Quality Management, PRINCE2, CRM, Data Analysis, Business Planning, Leadership, Strategic Planning, Consultancy, Change Management, Project Coordination, Cross-functional Team..., Outsourcing, Business Process...