London, United Kingdom
Senior Analyst at Financial Ombudsman Service
Financial Services
Education
University of Brighton 2010 — 2013
Master of Science (MS), Computing, Merit
University of Portsmouth 2000 — 2001
Bachelor of Science (Honours) (BS), Computing
Scottish Qualification Authority 1998 — 2000
Higher National Diploma, Computing
Experience
Financial Ombudsman Service February 2014 - Present
Boeing October 2012 - February 2014
Boeing May 2010 - October 2012
Alteon Training - A Boeing Company October 2007 - May 2010
Cogenco Ltd, U.K January 2004 - October 2007
Al Jazeera Computers, U.A.E October 1998 - December 2002
Skills
Windows Server, ASP.NET AJAX, End User Training, MS Project, VMware, Evaluation Design, Management, Requirements Gathering, Requirements Management, Toad, User-centered Design, Agile Methodologies, User Experience, Conceptual Modeling, Microsoft SQL Server, Network Administration, .NET, Scrum, Learning Management..., Integration, Customer Engagement, CSS, Project Management, User Acceptance Testing, SQL Server Management..., Systems Analysis, Security, System Deployment, TOGAF, Technical Writers, Team Leadership, Business Process..., Oracle Policy Automation, Windows Server 2003, Visual C#, Hands-on Technical..., SharePoint, ITIL, Human Computer..., User Interface Design, Desktop Administration, Cisco Firewall Security, Project Planning, Technical Documentation, Requirements Analysis, Software Documentation, HTML, Active Directory, Global Deployment, Configuration Management