Milton Keynes, United Kingdom
Head of Channel Optimisation at M&S Bank
Banking
Education
CII 2013 — 2014
Diploma in Regulated Financial Planning, Financial Planning
IFS School of Finance 2008 — 2010
Applied Diploma in Financial Services (Retail), Retail Banking, Merit
The University of Edinburgh 2004 — 2008
Master of Arts (MA), Business Studies, 2:1
Experience
M&S Bank May 2015 - Present
HSBC Commercial Banking January 2015 - Present
HSBC May 2014 - December 2014
HSBC August 2012 - May 2014
HSBC November 2010 - August 2012
HSBC April 2010 - November 2010
HSBC September 2008 - April 2010
Skills
Risk Management, Credit Risk, Team Leadership, Internal Audit, Business Planning, Banking, Stakeholder Management, Performance Management, Change Management, Sales, Operational Risk, Branch Banking, 360 Feedback, Leadership Development, Mortgage Lending, Retail Banking, Credit, Employee Engagement, People Development, Feedback, Coaching, Cross Selling, KYC, Training Delivery, Finance, Train the Trainer, Branch Management, Training, Financial Risk, Risk Assessment, Building Relationships, Constructive Feedback, Customer Service, Relationship Management, Consumer Lending, Customer Satisfaction, Employee Training, Financial Services, Sales Management, Report Writing