Ipswich, United Kingdom
Business Improvement Consultant with the BT Flexible Resource Unit
Information Technology and Services
Education
University of York 1982 — 1985
D.Phil, Physics
The University of Edinburgh 1978 — 1982
B.Sc., Mathematical Physics
Experience
BT 1993 - Present
BT 1989 - 1993
Odense University 1988 - 1989
Heriot-Watt University 1985 - 1988
Skills
Service Delivery, Business Analysis, Business Case, Telecommunications, ITIL, Mobile Devices, Program Management, IT Strategy, Solution Architecture, IP, Business Process, Project Portfolio..., Strategy, Agile Methodologies, VoIP, Business Process..., MPLS, Pre-sales, Business Process Design, Project Delivery, ARIS, Change Management, Unified Communications, Management Consulting, Programme Delivery, Process Improvement, Service Management, Requirements Analysis, Requirements Gathering, Stakeholder Management, Outsourcing, Managed Services, Integration, Telco, Team Leadership, Business Transformation, PMO, Broadband, Business Requirements, Governance