Stockton Heath, Cheshire, United Kingdom
Senior IT Operations Manager at Ricoh UK
Information Technology and Services
Education
The University of Edinburgh 1996 — 1999
Master of Arts, French Studies
St Serf's School 1989 — 1996
History (B) English (B) French (A) German (A) CSYS French & 7 Credit Level Standard Grades, High School, Junior 6 to Senior 6
Experience
Ricoh UK June 2014 - Present
The Co-operative Group June 2013 - June 2014
Heineken UK May 2011 - June 2013
Redstone May 2007 - May 2011
Vertex Data Science August 2003 - April 2007
Vertex Data Science April 2001 - August 2003
Vertex Data Science March 2000 - April 2001
Vertex Data Science June 1999 - March 2001
Skills
ITIL, IT Strategy, IT Operations, Problem Management, Employee Training, Contact Centre, Call Centers, Incident Management, Infrastructure, Outsourcing Management, Technical Support, Performance Management, Human Resources, Project Management, Team Management, IT Service Management, ERP, Contact Centers, Troubleshooting, Training, Project Delivery, Business Process..., Service Desk, Sla, Strategy, Team Leadership, Management, Outsourcing, Information Technology, HR, CRM, Customer Satisfaction, IT Management, People Management, Strategic Leadership, Training & Development, Stakeholder Management, Service Improvement, PRINCE2, Recruiting, Service Management, Vendor Management, Change Management, Customer Service..., Coaching, Operations Management, Analysis, Leadership, Service Delivery, Process Improvement