West Drayton, Greater London, United Kingdom
Technical Operations | Strategic, Incident & Service Management | Process & Performance Improvement | ITIL | Prince2
Information Technology and Services
Education
Staffordshire University 2002 — 2006
BSc (Honors), Computing Science
QA 2011 — 2011
Prince2 project management, Project Management
The Knowledge Academy 2011 — 2011
ITIL V3, Best practice for IT Service Management
QA 2014 — 2016
Six sigma, Process improvement
QA 2014 — 2016
TOGAF 9 - (The Open Group Architecture Framework), Framework for enterprise architecture
QA 2014 — 2016
Management of Risk, Risk management
The Kings School, Grantham, United Kingdom 1999 — 2002
A-levels, Mathematics, Physics, Chemistry, IT, Arabic Language and General Studies
Experience
Telecom Plus PLC July 2014 - Present
Freedom Communications January 2014 - July 2014
BlackBerry June 2010 - January 2014
Capita Managed IT Solutions May 2010 - June 2010
BAE Systems May 2010 - June 2010
LA International October 2007 - March 2010
Bibby Line Group February 2007 - October 2007
Tinsdills Solicitors September 2004 - September 2005
Skills
ISO 27001, Trac, IP, JIRA, Programme Office, Recruitments, PMP, Global Network..., Account Management, Project Planning, 3G, SC Security Cleared, National Security, IT Service Management, Project Portfolio..., MS Project, Project Management, Agile Project Management, WebEx, Customer Service, Healthcare, Bug Tracking, Incident Management, Telecommunications, Project Delivery, Defence Sector, Customer Service..., Risk Management, Project Coordination, Project Initiation, PMO, ITIL, Project Support, PRINCE2, Security Clearance, Scrum, Service Delivery, BMC Remedy, Agile Methodologies, Computer Network..., Project Finance, Heat, Servers, Government, Iso 9000, Retail, Wireless, MeetingPlace, TOGAF, Salesforce.com