Halesowen, West Midlands, United Kingdom
ITIL v3/2011 Expert and PRINCE2 Practitioner Continuous Improvement Manager at Intercity Technology Ltd.
Information Technology and Services
Education
Keele University 1997 — 1998
MA, European Studies
Staffordshire University 1994 — 1997
BA (Hons), International Relations
Experience
Intercity Technology Ltd March 2015 - Present
Intercity Telecom Ltd. July 2013 - March 2015
MDNX August 2012 - June 2013
Griffin January 2010 - June 2013
Griffin December 2007 - December 2009
Azzurri Communications April 2007 - November 2007
SCC June 2006 - April 2007
ChipsAway International January 2004 - May 2006
Cap Gemini Ernst & Young February 1999 - December 2003
Skills
Desktop Support, MPLS, Team Leadership, Problem Management, Process Improvement, Managed Services, IT Management, Management, Virtualization, Service Delivery, Service Desk, Leased Lines, Sla, Customer Experience, Service Improvement, IT Operations, Microsoft Office, Service Management, Customer Satisfaction, ITIL Certified, Service Level Management, Process Management, Telecommunications, Customer Oriented, People Management, WAN, Customer Focus, Internet Services, Cloud Computing, IT Service Management, CRM, Problem Analysis, Technical Support, Software Documentation, Incident Management, MPLS VPN, Customer Service, Unified Communications, Continuous Improvement, Firewalls, Customer Relations, Team Management, Data Center, Change Management, ITIL, VoIP, Account Management, Business Process, Networking, PRINCE2