Sheffield, United Kingdom
Manager (Contact Centre) at Serco
Consumer Services
Education
Staffordshire University 2012 — 2014
Foundation degree, Interior Design
Sheffield College 2012 — 2013
NOCN, Italian Studies
National Design Academy 2012 — 2012
NOCN Diploma, Interior Design, Passed June 2012 (Completed in 6 months)
Coventry University 1993 — 1995
H.N.C, Business & Finance
Stratford-upon-Avon college 1990 — 1992
BTEC, Business & Finance
Saintbridge 1982 — 1988
English Lit, Lang, Maths, Law, Economics... 9 Subjects studied and passed
Experience
Saxton Mee May 2015 - Present
Serco March 2014 - Present
Thorn Baker Recruitment October 2013 - January 2014
Debt Managers (Services) Limited November 2011 - June 2013
Debt Managers Ltd November 2008 - November 2011
Debt Managers Limited January 2002 - November 2008
Direct Legal and Collections 1999 - January 2002
Intrum Justitia 1989 - 1999
Skills
Predictive Dialers, Negotiation, Project Coordination, Compliance, Auditing, Relationship Management, Training, Consumer Debt, Executive Management, Leadership, Change Management, Financial Risk, Team Management, Interior Design, Business Strategy, Mergers & Acquisitions, Debt Recovery, Coaching, Performance Management, Financial Services, Due Diligence, People Management, Banking, Blueprint, Human Resources, Project Planning, Managerial Finance, Process Improvement, Data Analysis, Debt Settlement, Account Management, Recruiting, Telecommunications, Collections, Outsourcing, Call Center, Management, Debt Collection, Business Process..., Operations Management, CRM, Risk Management, Stakeholder Management, Strategy, New Business Development, Business Planning, Debt Management, Call Centers, Procurement, Mentoring