Ede, Provincie Gelderland, Netherlands
Client Director at Webhelp Nederland
Telecommunications
Experience
School for Customer Management January 2013 - Present
Webhelp Nederland, Customer Experience Innovators March 2012 - Present
CCMA - Customer Contact Management Association February 2011 - Present
Skills
Contact Centers, Training, Change Management, Operations Management, Telecommunications, Sla, Business Analysis, Team Building, Stakeholder Management, Process Improvement, Employee Training, Key Performance..., Team Leadership, Coaching, BPO, Performance Improvement, Call Centers, Call Center, Performance Management, Outsourcing, Customer Service, Inbound Marketing, ICT, B2B, Business Strategy, Customer Experience, Strategy, New Business Development, Telemarketing, Forecasting, Team Management, Contact Centre, Interim Management, Account Management, Service Delivery, Management Consulting, Leadership, Customer Retention, Business Process..., Process Management, Service Management, Compliance, CRM, Workforce Management, Management, KPI, Operational Excellence, Employee Engagement, Program Management, Customer Satisfaction