Amsterdam Area, Netherlands
Experienced Customer Relations Manager
Information Technology and Services
Education
UVA Talen 2011 — 2011
English Certificate UVA, C1- Fluent
Istituto Tecnico Commerciale "E.Mattei" 1997 — 2001
Accounting and Business Expertise, Graduated
Experience
BMAT March 2014 - November 2014
Self employed July 2013 - January 2014
Booking.com January 2013 - May 2013
Booking.com August 2011 - June 2012
Booking.com April 2010 - July 2011
Inditex November 2007 - March 2010
Relais Fenicottero Rosa July 2007 - October 2007
Griscenko Music and Video Games November 2002 - June 2007
Skills
Marketing, Team Leadership, Italian, Business Planning, Time Management, Store Management, Finance, Online Travel, Facebook, Coaching, Microsoft Office, English, Hospitality, Social Networking, Management, Customer Satisfaction, Tourism, Sales, Problem Solving, Spanish, PowerPoint, Revenue Analysis, Negotiation, Legal Issues, Music, Social Media, Online Marketing, Call Centers, Call Center, Training, Hotels, Positivity, CRM, Customer Oriented, Mac OS X, Media Monitoring, Teamwork, Office Administration, Organization, Network Monitoring Tools, Timely Decision Making, E-commerce, Accounting, OS X, Team Building, Hotel Booking, Email, Customer Service, Sound, Leadership