London, United Kingdom
Training Manager at Dolphin Dynamics
Professional Training & Coaching
Education
Scuola Superiore di Interpreti e Traduttori, Pisa 2001 — 2002
Master's degree, Interprete e Traduttrice, 110 cum laude
Università di Pisa 1995 — 2000
Bachelor's degree, Foreign Languages, Literatures, and Linguistics
Experience
Dolphin Dynamics February 2014 - Present
Dolphin Dynamics January 2011 - February 2014
Delta Air Lines November 2008 - October 2010
Japan Airlines January 2008 - October 2008
JAL Tokyo April 2007 - January 2008
Japan Airlines August 2005 - March 2007
EF Educational Tours Tour Conductor July 2005 - August 2005
Pisa International Airport "Galileo Galilei" July 2002 - September 2002
Angers September 2000 - August 2001
Skills
Troubleshooting, Foreign Languages, Airports, Business English, Employee Training, Customer Service, Mentoring, Coaching, Business Travel, Travel Management, Technical Writing, English, Multilingual, Amadeus, Recruiting, Flights, French literature, French, Process Improvement, Quality check, Interpretation, Airlines, Tourism, E-Learning, Public Relations, Project Management, Teamwork, Quality Assurance, Remote Training, Translation, Training Delivery, Time Management, Account Management, Aviation, Travel Technology, CRM, Leisure Travel, Team Management, Travel Planning, Team Building, Human Resources, Italian, Sales, Training