Amsterdam Area, Netherlands
Service Management Expert, Agile Specialist, Quality Champion
Information Technology and Services
Education
Université catholique de Louvain 1993 — 1993
Microelectronic, Thesis
Università di Pisa 1984 — 1994
Master’s Degree, Electrical, Electronic and Communications Engineering, 102/110
Liceo Classico Niccolini Guerrazzi 1977 — 1982
Bachelor's Degree, english, mathematics & physics, 52/60
Experience
Non-Profit Organisation June 2015 - Present
Teleena September 2013 - March 2015
Logica August 2008 - August 2013
KPN March 2013 - April 2013
European Space Agency October 2012 - February 2013
Logica June 2012 - September 2012
Deutsche Bank October 2011 - December 2011
European Space Agency April 2010 - September 2011
Royal Bank of Scotland June 2009 - February 2010
UPC Broadband April 2008 - July 2008
Skills
IT Management, PRINCE2, 4GL Application..., Process Improvement, Scaled Agile Framework..., IT Strategy, ITIL, Scrum, Pre-sales, BMC Remedy, Business Process, IT Service Management, HP Service Center, IT Outsourcing, Project Management, Technical Support, ISO9001, Release Management, Windows 7, Infrastructure..., Databases, Configuration Management, Incident Management, Service Management, Unix, Problem Management, DBMS, Change Management, Service-now.com, Unix Operating Systems, Service Delivery, Service Desk