Lucca, Toscana, Italy
Trust & Safety Subject Matter Expert Customer Escalation Specialist presso eBay Inc
Internet
Education
Università di Pisa 2009 — 2011
Master of Politics and International Relations, Political Science
Yıldız Teknik Üniversitesi / Yildiz Technical University 2009 — 2010
Erasmus Program Exchange Student, Political Science & International Relations
Università di Pisa 2006 — 2009
Bachelor's degree in Political Science, Political Science - International Relations
Experience
eBay Inc March 2015 - Present
eBay Inc November 2014 - March 2015
eBay Inc November 2013 - November 2014
Amazon September 2012 - November 2013
MO Group International May 2012 - September 2012
Council of the European Union January 2012 - May 2012
PROVINCIA DI LUCCA April 2011 - September 2011
Skills
E-commerce, European politics, Social Media, Forum Postings, Lingua inglese, Social Media Marketing, European Union, European Law, Project Planning, International Public..., Twitter, Project Management, Customer Experience, Keyword Advertising, Microsoft Excel, International Political..., Customer Support, Public Administration, Political Communication, Customer Satisfaction, International Relations, Customer Oriented, Customer Escalation..., Digital Copyright, Digital Copywriting, SEO copywriting, English, Luxury Goods, EU funding, E-commerce SEO, Copyright Infringement, Customer experience, Middle East, European Integration, Keyword Research, Political Science, Escalation Resolution, Middle Eastern Studies, Trademark Infringement, HTML, Amazon, CSS, Community Engagement, Copywriting, Facebook Fan Page..., Social Media Advertising, Microsoft Office, Google Adwords, SEO, Copy Editing