Edinburgh, United Kingdom
Change Manager at Standard Life
Financial Services
Education
Standard Life 2012 — 2012
Six Sigma Yellow Belt
Chartered Institute of Insurance 2009 — 2010
Chartered Institute of Personnel & Development 2005 — 2006
Chartered Institute of Bankers Scotland 2000 — 2000
Napier University 1995 — 1998
Bsc, Biomedical Science
Musselburgh Grammar School 1990 — 1995
Experience
Standard Life September 2013 - Present
Standard Life November 2012 - September 2013
Standard Life September 2012 - December 2012
Stevenson College Edinburgh January 2012 - September 2012
Standard Life June 2008 - September 2012
Standard Life 2005 - 2010
Standard Life Bank September 2007 - June 2008
Standard Life Bank March 2006 - September 2007
Standard Life Bank May 2005 - March 2006
Standard Life Bank April 2000 - May 2005
Skills
Business Analysis, Risk Management, Resource Management, Technical Consultation, Team Building, Training, Customer Experience, Business Resilience, Performance Management, Change Management, Outsourcing, Relationship Management, Assessor Training, Process Improvement, Pensions, Requirements Analysis, Microsoft Excel, A1 Assessor, Performance Improvement, Financial Services, Coaching, User Acceptance Testing, Call Centers, Governance, Operations Management, Stakeholder Management, Project Management, Quality Assurance, Developer of People, Business Process..., Management, Training Delivery, Strategic Thinking, Team Leadership, Business Process Mapping, Business Transformation, Team Management, Leadership, Anti Money Laundering, Customer Service, Interviews, Analysis, Workshop Facilitation, Visio, Requirements Gathering, Banking, Coaching Staff, Project Delivery