Edinburgh, United Kingdom
Account Manager at British Gas
Utilities
Education
Napier University 1999 — 2002
BA, Business Studies
Experience
British Gas September 2010 - Present
British Gas June 2009 - September 2010
British Gas August 2008 - July 2009
British Gas April 2003 - August 2007
Skills
Recruiting, Team Leadership, Sales Management, Business Planning, Energy Management, Customer Experience, Sales Operations, Contract Negotiation, Energy Markets, Demand Response, Call Centers, Business Process..., Business Development, Sales Presentations, Performance Management, Project Delivery, Business Transformation, Customer Retention, Customer Service, Smart Metering, Project Planning, Negotiation, Business Analysis, Smart Grid, Team Management, Account Management, New Business Development, Management, Team Building, Sales, Process Improvement, Training, CRM, Sales Process, Strategy, Training Delivery, Energy, Business Strategy, Direct Sales, Change Management, Key Account Management, Call Center, Stakeholder Management, Operations Management, Leadership, Contract Management, B2B, Coaching, Outsourcing, Customer Satisfaction