Nice Area, France
Service Management Architect at Orange Business Services
Information Technology and Services
Education
Edinburgh Napier University 1997 — 2000
Beng, Electronics and Communications
Université Nice Sophia Antipolis 1995 — 1997
DUT, Electronics Engineering
Institution Stanislas 1988 — 1993
Bac C, Mathematics
Experience
Orange Business Services December 2012 - Present
Orange Business Services - Trading Solutions (Etrali UK Ltd) November 2010 - December 2012
Orange Business Services - Trading Solutions (Etrali UK Ltd) April 2007 - November 2010
France Telecom February 2006 - April 2007
British Telecom 2000 - 2005
Skills
Management, ITIL, Infrastructure, Cloud Computing, Data Center, IP, MPLS, ITIL Service Strategy, IT Service Management, Customer Oriented, - Process Improvement, - People Management, - Broadband Technologies, - Customer Focus, Trading Solutions, VoIP, Change Management, - SLAs & KPI Management, Network Architecture, QoS, Cross-functional Team..., Networking, - Voice Recording..., Avaya, - Incident & Problem..., CRM, Pre-sales, PDH, SDH, EMC Storage, - ITIL V3 Certified, - Service Strategy..., Telephony, - Team Building &..., Electronic Trading, - Service Design &..., IP MPLS, - Service Management, Cisco Technologies, SIP, Unified Communications, Managed Services, Service Management, - Performance Appraisals, - VoIP & IP Networking, Telecommunications, ATM networks, Microsoft Office, WAN, Incident