London, United Kingdom
Founder and CEO at Resolver
Consumer Services
Education
Cardiff University / Prifysgol Caerdydd 1995 — 1996
MSc, Environmental Design of Buildings, Distinction
South Bank University 1991 — 1995
B.Sc. (Hons), Building Surveying, First Class
Experience
resolver March 2012 - Present
Technology Strategy Board September 2013 - July 2014
Kingfisher plc June 2010 - July 2014
European Union April 2013 - March 2014
B&Q January 2010 - June 2010
EzGov Europe October 2007 - December 2009
Telindus Belgacom ICT March 2003 - October 2007
Telindus January 2004 - May 2006
Viatel November 2003 - January 2004
Dynegy August 1999 - November 2003
Skills
Strategy, Start-ups, Telecommunications, Marketing, Complaint Management, Product Innovation, Project Management, Training, Service Development, Entrepreneurship, Retail, Product Development, Customer Experience, Sales, Sales Operations, CRM, Competitive Analysis, Team Management, Management, Selling, eco innovation, Consulting, Software, Strategic Partnerships, Networking, Outsourcing, Closed Loop, complaint handling, Mobile Devices, Sales Process, ECO, Service Delivery, Integration, SaaS, Security, Innovation, Business Strategy, Agile Methodologies, Leadership, Product Management, Business Process, Green deal, Negotiation, Business Planning, Direct Sales, Process Improvement, Business Development, E-commerce, Strategic Planning