Sunbury, Surrey, United Kingdom
Quality and Training Manager
Health, Wellness and Fitness
Education
University of Sussex 2002 — 2004
MA, English Literature
London South Bank University 1999 — 2002
BSc, BA, Criminology, Sociology
Experience
Nuffield Health January 2015 - Present
Nuffield Health July 2011 - January 2015
Cyntergy Services Ltd May 2005 - July 2011
Blockbuster Entertainment April 2004 - May 2005
The Home Office January 2003 - October 2003
Blockbuster Entertainment Ltd November 2002 - January 2003
Skills
Vendor Management, Account Management, Interviews, Service Improvement, Employee Training, Employee Relations, Human Resources, Microsoft Office, Process Improvement, Coaching, Time Management, Technical Support, Customer Service, Business Analysis, Performance Management, Employee Engagement, Personal Development, Team Leadership, Customer Experience, Operations Management, Training, Management, Troubleshooting, Staff Development, Project Management, Team Building, IT Service Management, Project Delivery, Service Delivery, Program Management, CRM, Contact Centers, Outsourcing, Leadership, Customer Retention, Software Documentation, Stakeholder Management, Team Management, Call Center, Cross-functional Team..., Service Management, Analysis, Training Delivery, Microsoft Excel, Recruiting, Leadership Development, Change Management, Call Centers, Business Process..., Teamwork