Water End, Hertfordshire, United Kingdom
Customer Experience Transformation, Thames Water
Utilities
Education
Shaw Academy 2015 — 2015
Diploma in Social Media Marketing, Currently studying
University of Nottingham 1996 — 1997
Master of Business Administration (M.B.A.), Fast Track Business Studies
University of Hertfordshire
Diploma, Management Studies
University of Hertfordshire, IPM Stage 1 Foundation
Southgate Technical College
B, TEC Business Studies
Experience
BT Wholesale June 2012 - December 2014
BT Group HR March 2011 - May 2012
BT Wholesale February 2006 - March 2011
BT Wholesale February 2005 - January 2006
BT Wholesale April 2004 - January 2005
BT Wholesale August 2001 - March 2004
BT Global Services (Concert) July 2000 - July 2001
BT September 1999 - June 2000
BT June 1983 - September 1999
Skills
Customer Retention, Training, Service Management, Data Center, Project Delivery, Program Management, Stakeholder Management, Networking, Leadership, Mobile Devices, Unified Communications, Management, Outsourcing, CRM, Customer Experience, Business Case, Business Development, Business Strategy, Call Centers, Managed Services, Governance, Customer Satisfaction, Process Improvement, Business Process..., Strategic Planning, Contact Centers, Business Transformation, Product Development, IT Service Management, Business Planning, Broadband, Pre-sales, VoIP, Wireless, Cloud Computing, Telecommunications, Project Portfolio..., Professional Services, Proposition Development, Team Management, Team Leadership, Product Marketing, Strategy, Change Management, Service Delivery, Product Management, Solution Selling, IT Strategy, Employee Engagement, Vendor Management