Elaine Wilkinson (nee Bonehill) B.Eng, M.Sc.
Bodfuan, Gwynedd, United Kingdom
ITIL Service Management Consultant, Process Improvement and Integration Specialist, Project Manager (Prince2/Agile)
Information Technology and Services
Education
University of Brighton 1996 — 1998
Master of Science, Configuration Engineering
Leeds Metropolitan University 1990 — 1994
Bachelor of Engineering, Manufacturing Systems Engineering
Experience
Bodwyn Consultancy Ltd March 2014 - Present
Durham University August 2014 - March 2015
Newcastle Upon Tyne NHS Foundation Trust May 2014 - July 2014
QA Ltd July 2007 - March 2014
Remarc July 2004 - July 2007
City of York Council September 2002 - July 2004
Clyde Materials Handling Ltd September 1999 - April 2001
Pink Elephant EMEA Ltd December 1998 - September 1999
Clyde Materials Handling Ltd April 1996 - December 1998
Skills
CRM, Team Building, Business Analysis, Governance, Service Desk, Requirements Analysis, Public Speaking, IT Management, ISO 20000, Project Portfolio..., IT Strategy, Knowledge Management, PRINCE2, Management, Release Management, PMO, Management Development, Workshop Facilitation, Coaching, Training, Training Delivery, Leadership Development, Quality Assurance, Problem Management, Analysis, ITIL, Continuous Improvement, Management Consulting, Project Management, E-Learning, Consulting, Team Management, Business Transformation, Service Management, Performance Management, Team Leadership, Project Delivery, Configuration Management, Program Management, Incident Management, Change Management, Service Improvement, Business Development, Business Process..., Process Improvement, Service Desk Audit, IT Service Management, Service Delivery, PMP, Sla