London, United Kingdom
UX Manager (Continuous Improvement, Apps and Research) at John Lewis
Information Technology and Services
Education
University of Brighton 2009 — 2011
Master of Science (MSc), User Experience Design, Merit
University of Brighton 2004 — 2008
BSc, Digital media development, 2:1
Experience
John Lewis Partnership March 2015 - Present
John Lewis Partnership August 2014 - Present
Phoenix UX July 2012 - August 2014
One to One Interactive April 2010 - May 2012
fhios October 2008 - April 2010
Skills
Business Strategy, Eye Tracking, User-centered Design, Accessibility, Exit Interviews, Business Development, Digital Strategy, Paper Prototyping, OmniGraffle, Agile Methodologies, Usability, Persona, Service Design, Task Analysis, Information Architecture, Team Management, Axure, Focus Groups, Exit Surveys, Interaction Design, Mobile Devices, Heuristic Evaluation, Usability Testing, User Interface Design, Mobile Design, Human Computer..., Ethnography, Digital Media, User Scenarios, Online Survey Design, User Experience Design, New Business Development, International Research, Online Research, User Journeys, Wireframes, Visual Design, User Experience, Experience Design, Visio, Contextual Inquiry, Customer Experience, Agile Testing, Wire Framing, User Research, User Interface, Site Maps, Usability Engineering, Information Design, Card Sorting