Berlin Area, Germany
Customer Happiness Officer presso Blacklane GmbH
Transportation/Trucking/Railroad
Education
Bologna Business School 2012 — 2014
Master of Business Administration (MBA)
Università degli Studi di Palermo 2005 — 2010
Laurea triennale, Comunicazione Internazionale, 104/110
Istituto Magistrale Statale "Regina Margherita" 1999 — 2004
Diploma di Maturità Linguistica, 100/100
Skills
Management Accounting, Turismo, Travel, CATI, Arco, Problem solving, B2B, American Express, B2C, Flights, Sabre, Lifestyle, Spanish, Customer Service, Lingua spagnola, Marketing, English, Assistenza clienti, Business Planning, Project management, Business Strategy, Airlines, SAP CRM, Booking Systems, Strategia di marketing, Food & Beverage, Lingua inglese, Comunicazione, Sabre (sistema di..., Travel Systems, Marketing Strategy, Social media, Tourism, Alitalia, Strategia, Twitter, Air Travel, Business development, Communication, Amadeus, Business plan, Strategia d'impresa, Amadeus GDS, Problem Solving, Facebook, Social networking, Internet