Gloucester, United Kingdom
Service Manager at The Law Society of England and Wales
Legal Services
Education
Churchdown Comprehensive
Oxford Brookes University
Certificate in Management Studies
Experience
Self July 2015 - Present
The Law Society of England and Wales March 2012 - July 2015
The Law Society of England and Wales November 2010 - May 2011
Reed Elsevier October 2008 - October 2009
Elsevier March 2006 - September 2008
UCAS June 1979 - November 2005
Skills
Team Leadership, Service Management, IT Governance, Sla, Management, Process Improvement, Performance Management, Business Change..., Strategic Planning, SLA, Budgeting, Prince II Foundation, Disaster Recovery, Organizational Change, Change Management, Budgets, Problem Solving, ITIL v3 Foundation, Software Documentation, Enterprise Architecture, IT Management, Negotiation, Release Management, Service Desk, Incident Management, Outsourcing, Contract Negotiation, Supplier Management, Coaching, Infrastructure, System Administration, Project Delivery, Service Delivery, Data Center, Stakeholder Management, IT Service Management, Team Management, Mentoring, Customer Relations, Vendor Management, Certificate in..., Governance, People Management, IT Operations, ITIL, Business Analysis, IT Strategy, Team Building, PRINCE2, Strategy Development